Refunds, returns & shipping policy.

1. Australian Consumer Law (ACL) Compliance

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

You are entitled to a refund or replacement for a major failure with goods or services.

2. Digital Products (eBooks, PDFs, Templates, Programs)

Digital products are non-refundable once downloaded, accessed, or delivered.

This complies with EU digital goods exemptions, ACL digital product exemptions, and global ecommerce standards.

If you experience technical issues accessing your digital product, we will assist in delivering a working copy.

3. Print-on-Demand Merchandise (via Printful)

All physical merchandise is produced and fulfilled by Printful, a global print‑on‑demand provider.

Because items are printed specifically for each customer order, we cannot accept change‑of‑mind returns.

Extended production and shipping timeframes may apply:

- Standard production time: 2–7 business days.

- Shipping estimates:

• Australia: 7–21 business days.

• International: 10–30 business days.

Delays may occur due to customs, peak seasons, or Printful production workloads.

4. Eligibility for Returns (Physical Items Only)

We offer replacements or refunds ONLY when:

- The item arrives damaged.

- The item is defective.

- You received the wrong item.

- There is a Printful manufacturing error.

Requests must be submitted within 14 days of item delivery.

Items must be unused, unwashed, and in original condition unless damaged upon arrival.

5. Items Not Eligible for Return

- Change-of-mind (digital or physical products).

- Wrong sizing chosen by the customer (Printful does not accept sizing returns).

- Normal wear and tear.

- Products damaged by improper handling.

- Any customised or personalised items.

- Digital items already downloaded or accessed.

6. Printful Production & Shipping Details

All orders are automatically routed to the nearest Printful facility capable of fulfilling your order.

Shipping times vary depending on location, customs processing, public holidays, and global carrier performance.

Because Printful ships from multiple countries (including the US, EU, and Australia), customs duties may apply.

Customers are responsible for all import taxes and customs fees.

7. Lost, Delayed, or Stolen Packages

If a shipment is lost in transit, we will investigate with Printful and the carrier.

We are not responsible for packages lost or delayed due to:

- Incorrect shipping addresses provided by the customer.

- Carrier delays.

- Customs processing.

- Theft after delivery.

Printful may replace lost items only after carrier investigation confirms non‑delivery.

8. Return Process

To request a return or replacement, email: cyberfitness@disciplinerewired.com

Include:

- Order number

- Description of the issue

- Photos (for damaged or defect cases)

We will contact Printful on your behalf to verify the fault and process a replacement or refund where applicable.

9. Refund Method & Timeframes

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on banks, payment processors, and region.

Printful requires confirmation of defect before approving a replacement or refund.

10. Shipping Costs

Return shipping costs (when required) are the responsibility of the customer unless:

- The product is defective.

- There was a Printful error.

Printful does not accept return-to-sender shipments unless approved.

11. EU Consumer Rights

EU customers have a 14‑day cooling‑off period for physical goods; however:

- Items produced on demand (Printful) are exempt.

- Digital goods lose the right to withdrawal once the download begins.

12. Contact Us

If you have questions about this policy, email: cyberfitness@disciplinerewired.com

We will respond as soon as possible.